Frequently Asked Questions

Product & Ingredients

  • Right now, we offer Vanilla, Caramel, Hazelnut, and a Sugar-Free Vanilla. All are free from artificial preservatives or colors.

  • Our Vanilla, Caramel, and Hazelnut are 100% organic. The Sugar-Free Vanilla isn’t certified organic, but still uses clean, high-quality ingredients.

  • Absolutely! We use zero animal products, making our syrup a vegan-friendly option.

  • Nope. All the color comes naturally from our organic sugar and flavor ingredients—no artificial stuff here.

  • We’re gluten-free. Check our labels to be safe if you have specific allergen concerns, but we keep it simple and clean.

  • Fans say it’s cleaner, smoother, and less artificial than the usual stuff. We stick to real, quality ingredients for real, quality flavor.

  • It might add a slight natural tint, but we don’t add artificial colors — just the natural glow of organic sugars.

  • Absolutely! If you're starting a new bottle, mix using hot water first so everything dissolves, let it cool, then add it to iced lattes, cold brews, and cocktails.

Mixing & Equipment

  • Think of it like a dance: fast enough for a nice twirl, but not so fast the bar loses it's connection to the magnetic base. Aim for 10 to 12 o’clock on the dial.

  • Absolutely not, actually it's completely silent. It's super easy to use, and gives a thorough mix without the racket of a blender.

  • When you no longer see any sugar granules and the swirl is uniform — usually 3–5 minutes and you’re good to go.

  • Yup! It won’t hurt a thing. Just remember to remove it for a quick wash before your next batch.

Storage & Sustainability

  • In a sanitized bottle at room temperature (68–72°F), you can use for 1 week. If you need longer, pop it in the fridge and enjoy up to 30 days. Skipping sanitation can shorten shelf life.

  • Nope. They’re perfectly fine stored in a cool, dry area. Only the mixed syrup needs chilling if you want it to last beyond a week.

  • Keep them in a cool, dry spot. They have a long shelf life, so stocking up is no sweat.

  • We ship in dry pouches, so there’s less weight and fewer emissions. You also reuse our glass bottle — no single-use plastic or glass waste here.

Ordering & Pricing

  • Yes! We’re priced similarly to many leading bottled syrups, plus you save on shipping with our lightweight pouches.

  • Fill out our distributor sign-up form. We’d be thrilled to have you!

  • We primarily ship within the United States. If you’re located elsewhere, please reach out to us at hello@simpletonsugar.com — we’ll see if we can work some sweet magic for you.

Support & Troubleshooting

  • Just lower the dial until it reattaches, then slowly turn it back up to that sweet spot.

  • Use warm, soapy water or a food-safe sanitizer. Rinse well, let it dry, and you’re all set.

  • Reach out to our Simpleton support team at hello@simpletonsugar.com. We’re always here to help keep things sweet and simple!