Frequently Asked Questions
Product & Ingredients
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All of our flavors use 100% organic ingredients. We are working to add an official certified organic label to our products.
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Absolutely! We use zero animal products, making our syrup a vegan-friendly option.
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Nope. All the color comes naturally from our organic sugar and flavor ingredients—no artificial stuff here.
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We’re gluten-free and dairy-free. Check our labels to be safe if you have specific allergen concerns, but we keep it simple and clean.
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Fans say it’s cleaner, smoother, and doesn’t have that “artificial” flavor you get with the usual stuff. We stick to real, quality ingredients for real, quality flavor.
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It might add a slight natural tint, but we don’t add artificial colors — just the natural glow of organic sugars.
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Absolutely! If you're making a new bottle of syrup, mix using hot water first so everything dissolves, let it cool, then add it to iced lattes, cold brews, and cocktails.
Mixing & Equipment
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Think of it like a dance: fast enough for a nice twirl, but not so fast the bar loses it's connection to the magnetic base! Aim for 12 o’clock or a little higher on the dial.
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Absolutely not, actually it's completely silent. It's super easy to use, and gives a thorough mix without the racket of a blender.
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When you no longer see any sugar granules and the swirl is uniform — usually 3–5 minutes and you’re good to go.
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Yup! It won’t hurt a thing. Just remember to remove it for a quick wash before your next batch.
Storage & Sustainability
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In a sanitized bottle at room temperature (68–72°F), you can use for 1 week. If you need longer, pop it in the fridge and enjoy up to 30 days. Skipping sanitation can shorten shelf life.
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Nope. They’re perfectly fine stored in a cool, dry area. Only the mixed syrup needs chilling if you want it to last beyond a week.
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Keep them in a cool, dry spot. They have a long shelf life, so stocking up is no sweat.
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We ship in dry pouches, so there’s less weight and fewer emissions. You also reuse our glass bottle — no single-use plastic or glass waste here.
Ordering & Pricing
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Yes! We’re priced similarly to many leading bottled syrups, plus you save on shipping with our lightweight pouches.
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Fill out our distributor sign-up form. We’d be thrilled to have you!
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We primarily ship within the United States. If you’re located elsewhere, please reach out to us at hello@simpletonsugar.com — we’ll see if we can work some sweet magic for you.
Support & Troubleshooting
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We recommend around 200° F. Pulling hot water from your espresso machine is great or we recommend an electric kettle.
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Just lower the dial until it reattaches, then slowly turn it back up to that sweet spot.
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It’s okay! It happens to the best of us. Take the bottle off the mixer, cap the bottle and give it a good shake till it starts to break up.
BE CAREFUL, the bottle is hot, so you’ll need to wrap it in a towel first. Or wait till it cools. The sugar will dissolve eventually, it will just take longer the cooler it is.
Pouring should take a full minute, this allows the sugar to start to dissolve and not clump – for next time!
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Use warm, soapy water or a food-safe sanitizer. Rinse well, let it dry, and you’re all set.
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Reach out to our Simpleton support team at hello@simpletonsugar.com. We’re always here to help keep things sweet and simple!